Contact Us

Customer Service
1-855-655-2515
8:00 am – 5:00 pm (PST)

Support@CharlesDavid.Zendesk.com

(You should receive a response within 48 hours.)

Corporate Office
Charles David of California
5731 Buckingham Parkway
Culver City, CA 90230

Ordering

Order Confirmation

After you complete your purchase, you will receive an e-mail confirmation within minutes containing your order number and other order-related information.

Order Status

If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “My Orders” link for order status.

Method of Payment

We accept Visa, MasterCard, American Express and Discover credit cards for payment. We also accept PayPal, with the exception of orders containing items designated as a “Pre-Order”. (This capability will be introduced in the near future, but is not available at this time.)

Pricing

All prices are displayed in US Dollars. International orders will be billed at the current currency conversion rates. Your credit card will not be billed until your order has been shipped. Any applicable credits or refunds will be applied back to the credit card or PayPal account used for the original purchase.

Sales Tax

We charge sales tax only for purchases that ship to addresses in California. Sales tax is charged at the current published rates.

Sales

All sale items are final sale.
• Sale prices are not honored after sale has expired.
• Sale items may NOT be combined with any other discount offer.

Cancellations

If you'd like to cancel or change your order, please call 1-855-655-2515 as soon as possible. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. If the order has already been processed, you will need to follow the Returns process to return the product for credit.

Promotions

Offers and promotions are not redeemable for cash or cash equivalent. Offers and promotions may not be applied to prior purchases. (In the event of an exchange, a discount may be used as long as the discount was applied on the original purchase.)

Shipping & Delivery

Orders placed before 1:00pm PST will generally be shipped out on the same day*. Orders placed after 1:00pm PST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. Int’l orders must clear import/export regulations which could add to the shipping time of an order.

We do not ship to PO Boxes or Military APO or FPO addresses.

*Please note that any problems incurred with the payment information provided on an order can cause delays in processing.

Shipping Options

We offer Ground, Two Business Day and Next Business Day service. 

Ground Shipping
Most in-stock items will arrive on your doorstep 5-7 business days after your order has been processed.

2-Day Shipping
Most in-stock items will arrive on your doorstep 2 business days after your order has been processed.

Next Business Day
Most in-stock items will arrive on your doorstep 1 business days after your order has been processed.

Free Shipping Promotions

Free shipping promotions are only valid on orders shipped within the 48 contiguous US states. These offers are not valid for orders shipping to AK, HI or other US Territories. These offers are not valid for International shipments.

Shipping Rates

You will be able to view the charges for each service level, based on your order, in the shopping cart prior to check-out. Simply select your shipping country, state (if applicable) and and postal/zip code (if applicable) and click on the "Get a Quote" button.

International Shipping

We now offer International Shipping to over 88 different countries around the globe.

American Samoa • Antigua and Barbuda • Argentina • Armenia • Aruba • Australia • Austria • Bahamas • Barbados • Belgium • Belize • Bermuda • Bolivia, Plurinational State of • Bosnia and Herzegovina • Brazil • Bulgaria • Canada • Cayman Islands • Chile • China • Colombia • Costa Rica • Croatia • Cyprus • Czech Republic • Denmark • Dominica • Dominican Republic • Ecuador • El Salvador • Estonia • Fiji • Finland • France • Germany • Gibraltar • Greece • Greenland • Grenada • Guadeloupe • Guam • Guatemala • Haiti • Holy See (Vatican City State) • Hong Kong • Hungary • Iceland • India • Ireland • Israel • Italy • Jamaica • Japan • Korea, Republic of • Martinique • Mexico • Monaco • Netherlands • Netherlands Antilles • New Zealand • Nicaragua • Norway • Panama • Paraguay • Peru • Philippines • Poland • Portugal • Romania • Saint Kitts and Nevis • Saint Lucia • Saint Vincent and the Grenadines • Singapore • Slovakia • Slovenia • Spain • Sweden • Switzerland • Taiwan, Province of China • Thailand • Trinidad and Tobago • Turkey • Turks and Caicos Islands • United Arab Emirates • United Kingdom • Uruguay • Venezuela, Bolivarian Republic of • Virgin Islands, British • Virgin Islands, U.S.

*Please note that all International shipments are sent DDU. All duties and taxes shall be borne the purchaser.

Return Policy

Charles David will accept returns** for items purchased on the CharlesDavid.com store within 30 days from receipt. All returns must be received back within 30 days from receipt for a refund back to the original form of payment. Returns received after 30 days will be rejected. Please note that shipping charges are non-refundable.

**No returns or exchanges are allowed on Sale/Private Sale items. All sales are final.

All returns MUST meet the following criteria:
•Unworn
•No scents or odors
•No scuffs or scratches on heel or sole
•No other signs of being worn
•ALL original packaging (box, tags, labels, parts, etc.) must be included with the return
•No COD (Cash/Check on Delivery) packages will be accepted

Failure to return merchandise as listed above will result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order and a Certificate of Inspection will be included containing the reason for the rejection. You may also be charged a $13 rejection processing fee for all rejected returns.

All Merchandise must be returned to:
Charles David Returns
4455 E. Philadelphia St.
Ontario, CA 91761

Fill out the Return Reason section included on your Packing Slip and include it with your return. We recommend that you ship your return using a carrier that will provide your package with a tracking number to ensure that your package is returned to our warehouse. We suggest that you use FedEx, UPS or Insured Parcel Post for your Return. We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your return or exchange. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost.

You will be notified via email once your approved return has been received, inspected and processed. Refunds, Store Credits and Exchanges will be processed within 7-10 days.

A refund may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

Returns, refunds, store credits and exchanges may be made at the discretion of Charles David, Inc.

Refusals

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Charles David of California and the customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.

CD VIP Club

The Charles David VIP Club is absolutely FREE. Members of the club will receive regular email updates containing special offers, product launch newsletters and more! Charles David, Inc. will not share your private membership information with any third party. Membership may be canceled at any time by clicking the "unsubscribe" link at the bottom of the email or by emailing customer service at customerservice@charlesdavid.com to request that your email address be removed from the list.

Locations

For help finding a store in your area, click here to view a listing of our locations by state.